Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this microphone for my niece for Christmas. She loves to dance and sing and I hoped she would put this little gadget to good use. Well, she has. She especially love the color. The bluetooth capabilities allow to hookup to smart phone, or tablet, and sing songs from YouTube. I'm so happy I decided to buy. Overall the good thing, but gets way too loud sometimes.
My toddler loves to sing and he had a plastic mic, I decided to look for one that would actually work and we have been having so much fun with this mic. Even my husband and I have been doing karaoke. I highly recommend it! It is easy to use, all you have to do is charge it and then pair it with your phone or tv. We have been using Spotify and YouTube and the sound is pretty good.
For I was not good at singing, singing in front of everyone time very embarrassing things, but at a friend's last time also is to have a microphone, and the accompaniment, the effect is great, I found that everyone is not a professional singer, singing is not very good, but the most important thing is we together very happy to share their joy, forget the sing of good is not good, you like is the feeling of joy together, I wanted to do was to share this joy with more friends.I continued to have fun with my friends as I listened to the microphone.No one is perfect, only happy is the most important
this microphone/karaoke machine is amazing!! We've had so much fun with this and will continue to do so!! The volume goes up pretty loud, the battery life is great, and the sound is so good! We love it so much!! Might have to purchase one for every single memeber in our house!! This is really great!!
This is way better than karaoke machines!Everyone in the family has had a blast playing with it.they enjoy performing much more. I started playing favorite song over Bluetooth. We sing all our favorites that way.
Nice battery life and easy to use. However, my two kids were able to break it in a few days, so it's not that durable.
I bought this for my daughters 9th birthday party (she wanted to do a karaoke thing). First off it’s super loud. You can change your voice which is hilarious. I thought it was so cool I bought it to gift to my daughters friend for her birthday and her mom texted me that it was the coolest gift out of all of them.
So fun! Bought this for my kids to use on New Years Eve. It lights up, great sound quality, easily connects to Bluetooth. They had HOURS of fun! This would make a great unique gift too!
When I received the mic, it was missing the manual. Of course, I was able to finally locate the power button and connect to my phone rather easily. Once connected, I was quite pleased with the sound quality. But manual would be a nice touch.
It's a cool microphone but it came with no disinfection sticker. Disinfect it myself before using.
Great little product. Can use to sing or use as a speaker for your music. Though it’s too loud when you turn it on and maybe I just don’t know how to control the volume and it’s in settings.
So fun! My daughters had so much fun singing karaoke with this microphone! It’s lightweight and perfect for kids. The recording that comes on in the beginning saying the Bluetooth was ready was strange for my taste
I bought several microphones for my daughter who likes singing, but their sound quality is very poor. This is a very good price, so I bought this again and tried it, which is really great! The sound quality is great, super cute, and it looks durable. My daughter sings all day, highly recommended!
This wireless microphone is a hit for my daughters. I initially bought one to tested out and was not disappointed, so I bought a 2nd one. Both my girls really love it. it's easy and fun to use, but require some adult assistance for connectivity to players. The only downside I belive is that it doesn't come with 1/4in audio Jack adaptor to connect to karaoke machines. Other then that, its a wild and fun singing party in the house.
This thing is amazing! The instructions are not clear and it took a little bit of time to figure out how everything worked but once we did the kids love playing with it and best of all it holds a charge for a really long time!
I brought this for my grandson who is 2. He totally loves it. This mic is awesome. Sound is loud and clear. Easy to adjust sound from high to low. Special features and effects are fantastic. Easy to connect to wifi. Great product. I highly recommend.
This karoke mic gets played with daily! Lots of singing and lots of voice manipulation. We've even had to " put it to bed" to give us parents a res from the enthusiast users!
I was not impressed with this. Unfortunately, it doesn't get very loud.
My kids love playing with this microphone and changing their voices. Seems to be good quality and holds the charge for a long time!
Fun to use for all ages! I connected in a couple of seconds to the phone. It tells you itself when the pairing is done. Took one star off for notifications, the voiced notifications are a bit childish.
Got this microphone for a 7 year old girl and she really likes it. It has adjustable microphone volume and speaker volume, so you can set it to which you think you sound best on.
Feature packed, my wife loves this microphone! She uses a singing app and wanted her own microphone, instead of using her phones built-in microphone. It sounds great, speaker quality is good, and has nice LED's that flash with the volume of her voice. Charges through an older micro-usb cable, which is a bit outdated, but for the price, I can't complain. plays music easily with the included Last, Next, Pause/Play. Power button was hard to find, it's actually at the top and blends in with the dazzling silver! All-in-all, a good quality microphone!
Friends copy all their favorite songs into the mobile phone, which can be connected with the mobile phone, play their favorite songs, can also sing together, the music effect is great, every time we sing together are very happy, a friend can play the guitar, we play very happy
Was replaced for the first one I ordered. Works great. Was unable to return the other one so I ended up with one that doesn't work. Grandkids will love it for Christmas though.
It keeps me entertained. Karaoke night just went up a notch. The Bluetooth make the real music comes out of the microphone speaker which gives you the ability to sing along with the artists. The lights shines with the sounds/as you sing into it. The echo is fun and can be adjusted with no echo. Great buy!