Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was ok, especially for the price. I thought it would be more of a galaxy light but it’s pretty blurry on the ceiling/wall no matter how close you put it. It’s great if you just want colorful lights in the room for a party. I did like how you can change the colors and settings to make different shapes and rotations.
We ordered this for my teenage daughters galaxy bedroom. We are renting our home so we could not paint stars or put glow-in-the dark stars up; so this was a perfect solution. She loves it! It lights up her room well.
This was cute and I liked the different color light changes. Just note, there is no timer feature so you need to remember to go back and turn it off after your little one falls asleep otherwise the batteries will run out. As long as you are aware of that, it'll be great.
At first appearance this looked really cheap and I was nervous, but it was really east to use and looks great!
My son loves this lamp. We use it every night as a night light.
it is very easy to use, very bright,The projector feature is very beautiful. I especially like how many different themes were included in the packaging. I’m very impressed with the design and construction of this light. It’s easy to set up and use right away. My son loves being able to use a night light that is very grown up looking. It provides enough light to allow him to move around his room at night without being bright enough to disturb his sleep.
Very cute night light. My kids love it. It has multiple settings. Can be used with or without the scenary and colors change. You can have the stars and moon or just plain light if you need. My kids are so excited for bed time now because they can’t wait to turn on their night light. I would recommend this. It’s worked great so far over the last week.
I've had this light for about a month and love it so far. I got it for our 2 month old. She loves to watch the lights move around on the ceiling and it keeps her calm and intertained. You can choose different colors and patterns for the lights.
My daughter was struggling to sleep for a week so we decided to get her this as a little night light.
This is a really cool light but the projection isn’t as defined as in the picture. I do like that there’s a plug in option and there are so many different color combinations. My boys love it!
Perfect nightlight for a kid who is finally in his own room! My 7 year old loves falling asleep with this on.
When I got this product, my expectations for this product were not very high. But I was surprised when I plugged in the light. At that moment, it felt like heaven, especially the laser was moving various colors. It feels like I see beautiful glowing stars from the blue water. You can adjust many different modes and settings. The remote control works well. I gave this to the children as a gift, and I knew they would love it!
This is an uncomplicated night light projector that does as advertised. There are several options of color combinations and it's fun for toddlers to explore them. I do wish the dome had been made of a sturdier plastic as my toddler crinkled it immediately (but thankfully, it can be fixed and does return to its shape).
I bought this for my daughter's birthday and she absolutely loved it! She's still fairly young, so this acts as her night light when she's sleeping. She kept telling me it was her favorite gift and it was so affordable. Super easy to use and makes bright, but not too bright, light patterns with different colors, or just white. Definitely recommend!