Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have a large dog who is scared of his shadow. He actually allowed (tolerated) us to grind his nails. The grinder was not loud so that was helpful in keeping him calm. His nails are very thick and difficult to cut, so it we were able to grind and round off his nails. Smoothing his nails also made his run on our hardwood floors more gentle. If you grind them indoors, just put a paper towel under his paw to catch the dust....then just pick up and throw away. Easy.
The product is exactly as it looks and is described online. I recommend it!
I don't usually write reviews for products, but this grinder has changed my dog nail care profoundly. It is quiet and easy to hold. I have an older dog and a puppy, both with black nails, so clipping is a little scary for me and for them.I now feel safe and confident grinding both dogs' nails. I only wish I hadn't waited so long to buy this!
We use this on our German Shepherd. Because she is a rescue and her nails had never been trimmed, we used clippers to get a bit off first then finished with this nail grinder. The grinder is all we have needed to use since. It is pretty quiet and the light is very helpful. A few treats along the way and she was very willing to let us work on her. It seems to hold a charge well and seems sturdy. Definitely easier than clippers although it takes a little longer, but no worries about going too deep! Glad we got it and I would purchase again.
This drimel has great power and is really light weight. Very quality feel. Big plus is comes with an extra diamond grinder. I'm a first time drimel user and it's really pretty simple. Patients is nessasary to get your little fur baby ust to it and don't be afraid YOUR NOT HURTING THEM. Just do a little at a time, start by dulling the sharpness of the nail and getting comfortable with how it handles. First time took me around 30 minutes to an hour because of training. Be patient and enjoy the reward of a simple tool that really works!
This grinder was quick and easy to use on my 3-month-old puppy. While she's still fairly young and new to/scared of most things, she didn't seem to be bothered at all during the filing. I used the slower setting with the bigger filing top and it was very quiet. I love the fact that it's larger and extremely easy to hold, no slippage whatsoever! I actually clipped her nails prior to using this, but soon realized the grinder is so efficient that I can eliminate that step in the future! Her nails came out perfectly rounded with no sharp edges. Afterwards, she happily ran around the yard for hours while my husband finished building the fence, then promptly passed out for a nap once inside. She's happy, I'm happy, outstanding product! It's definitely a time saver and easier to maneuver than clippers. Instructions were easy to follow.
It was hard for us to trim our dogs nails by the past, now it becomes easier cause they are curious how this little machine works and not makes them freak out!
I was elated to find this worked well after trying others that barely did a thing. Just tried it on my two chihuahuas and our cattle dog and all three dogs nails are now much shorter and much smoother. The noise didn't frighten them either. Our cattle dog didn't like it and some dogs will need to be introduced to the strange sensation a little more slowly ... but your dog being anxious doesn't mean this product doesn't do it's job perfectly. Doing short bursts and rewarding with a treat helps! I'm really happy with this product.
I received the nail grinder and I have used it. It really didn’t disappoint me. This nail grinder is really light, a small one. I don’t feel tired when I use it. I've used it twice. In the past, my dog just ran away as soon as when I show the nail clipper, but this time it didn't run away! There was no loud noise when I was working. I bought a nail grinder from other bands before. The noise is too loud for my dog. As soon as I turned on the switch, my dog ran away! I am very happy to have this nail grinder as a good helper for my dog grooming
I rescued a new dog and she was terrified of the nail grinder that I used on my Golden Retriever. I did some research and decided to purchase this based on great reviews, cost, and the promise that it was quiet it wouldn't terrify dogs. When it arrived I charged it and was ready to test it out. Now, it isn't silent, but it's very quiet compared to what I was previously using on my dog (which sounded like an industrial belt sander). My girl was a little nervous at first bc she sensed I was about to do something to her paws. I turned it on and she cocked her head to the side and gently leaned it to give it a good sniff. When I touched her nail she scrambled to get away but after having my friend hold her, give her pets and treats I was able to successfully grind ALL her nails with no problem. I've since used the grinder with no issues all by myself. My sweet girl was only a little concerned the first time, but after she realized there was no harm and she got LOTS of love, belly rubs and treats afterwards she was totally on board for her Paw-dicures. I would definitely recommend and I'm very happy I took a chance on purchasing this product.
It came earlier than the stated period, which was very pleased, everything is very well packaged, works, the device quiet and the dog well endured the first procedure. Very stylish and beautiful, power is enough
I don’t normally write reviews, but I felt this one warranted one! I have a 6 year old mini dachshund and trimming nails has always been rough!! Screaming and biting (from the dog). I’ve tried other nail grinders and she was terrified of them. I came across this one and thought I’d give it a try. It took only 5 minutes to do ALL FOUR paws! She held perfectly still and didn’t fight me a single bit!! She even wagged her tail when we were done!! Hallelujah I think we found the tool for us!!!