Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a great way to defrost your food that is really frozen! I tell you its like magic, what I did was I placed plastic wrap on the board so that there wouldn't be a mess. I walked away for at least 30 mins came back to totally defrosted meat! Before having this product I would have to do any defrosting overnight because it took forever. This product is amazing and I recommend it!!!
This defrosting tray actually works as described. It comes with a drip tray to keep the countertop clean when defrosting meat. I see there are some negative reviews saying does not work. I think they must compare the defrosting tray with miscrowave. This is not magic and will not instantly defrost the meat. So I am pretty happy with the this product.
It's great for defrosting something in a very short time.
I always forget to defrost meat and/or have last minute company for dinner. This little gadget works great. My meat is defrosted perfectly without the microwave rubbery after taste. I highly recommend it. My only draw back is that it had a cover to put over the meat. I don't want kitchen particles or flies to get into my meat as sits on top of this gadget defrosting.
Works as advertized!This little item is GREAT! I have used it a dozen times now and each time it thaws the food quickly and throroughly. Thanks to the seller!
Looks and works as advertised but I'm a bit sceptical about rubber sides, afraid they can easily fall off when moving the tray.
This product is great, works exactly as advertised. I didn't think it would work. I had 2 packages of hamburger I needed thawed. I placed one package on the defrosting tray and the other next to the defrosting tray on my stove. In a little over an hour the defrosting tray had it totally thawed, as if I had just brought it home from the store! No mushy meat, or still frozen in the middle. Worked fantastic, I have since used it on chicken, pork chops, all come out wonderful!
Lightweight and compact product that easily fits into tight cupboard spaces. I hate having to use the microwave to defrost as it does not do it evenly. With this tray, it really speeds up the defrosting process and makes the meal planning a lot easier.
Thaws food quickly. Rubber sides sometimes fall off when moving it. Afraid they will eventually get lost. It does thaw the meat quickly and it doesn’t it grey like in the microwave.
I’m a super skeptic of most reviews and wonder if they are legit. But this product actually works. Just received it yesterday and today I thawed 2 fairly thick steaks in about 2hrs and 15 minutes. I flipped them every 10-15 min. Impressive. No idea yet on durability bc I just purchased it.
I have been really happy with this. It doesn't thaw instantly like a microwave, but it also doesn't dry out the edges and cook it like a microwave. It is lightweight and small enough to store and the nonstick surface cleans easily.
My husband loves this thing! It's perfect when you have things to do before you start dinner. Defrosts and stays clean with the holder underneath. I would recommend it.
I’m really surprised how fast my meat defrosts. Wow !!!!
I was a little skeptical buying this but I must say I am impressed.
I did a trial test using an ice cube and i noticed right away that the ice is melting. Wow!
This is very helpful, especially with my busy schedule as there are times that i forget to take out frozen food from the fridge.
Works as expected. I am always forgeting to pull something out of the freezer in the morning for dinner. With this product, I can come home from work, pull a steak out of the freezer, put it on this tray, change clothes, walk the dog, and by the time I am ready to make dinner, it is thawed and ready for cooking! No mess, no stress!
This is easily my favorite thing in my kitchen right now, I'm in love!! I'm one of those people that doesn't think about what's for dinner until 4pm, only to realize I have no meat thawed. Not a problem anymore!!!!
Great tray. There are many days that I forget to take something out of the freezer for dinner. This tray defrosts frozen items in less than 2 hours, like a whole steak
YES, IT WORKS VERY WELL. Defrosts within 30 min in opposed to hours. Highly recommend!!
Great addition to any kitchen! No more worrying about not taking the meat out of the freezer.
Works with meat, cheese, etc. Its awesome, really does cut the time in half. THANKS
Worth the money! 10x faster than traditional defrosting. Highly recommend!
I have used several defrosting trays before , BUT this tray is faster than other trays.
Simple design yet promising results. It won’t defrost frozen food instantly, but it sure defrosts evenly in about 30 minutes depending on what type of meat and the thickness of it. It worked much faster when I use the tong to turn it over each side for about 20 minutes. I even defrost my frozen berries on this. Using this tray to defrost is much better than using microwave or cold water to thaw any frozen stuff.
Defrosted a large chicken breast in under 30 minutes. Haven't tried anything bigger yet, but probably won't because I eat alone. Amazed me!
Regular burgers and turkey burgers take an hour and a half to completely thaw. I haven't used it for chicken cutlets yet, but I'm sure it's the same exact process. Love these trays! For people that don't want to leave stuff out on the counter overnight into the next day like a solid block of ice, this product is for you. You don't realize how valuable these thawing trays are until you get them.