Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The net is great, easy to set up. The sticky layer of one of the paddles came off as we removed the plastic for the first time and they have a really strong chemical/plastic smell.
The retractable net is well built and fits nicely on our kitchen table. We live in a condo so we don’t have a lot of space for big game tables so this is a great compromise. Can also Put it on a picnic table at the park and had the best time with my 10 year old! We are excited to try other table surfaces. Easy set up, easy breakdown and all goes right back in its carrying case!
Easy to set up, great to have all pieces in one zippered bag, the grandchildren love it. The rubber padding on all four of the paddles has come loose at the edges after jus a few day a of use. Hoping the super glue I applied holds.
Really happy with this set. Had lots of fun already and the high quality equipment looks like it will last a long time. 5* 👍
Love this net. Easy to use and very convenient. You can attach to almost any table.
Excellent product, practical of good size and although plastic looks durable
The rubbers are thick and good quality, but the back rubber started to peel off on the edge after 3 days for both rackets we started using. They didn't continue to peel off more, so it doesn't affect usage. I am not sure if that's normal - but wish it was more sturdy.
Love this for teenagers, they can set it up anywhere/time and have a blast and be silly and then put it all away and out of site.
Been using this on our picnic table during nice weather and on kitchen tables. Perfect during these times where you are locked inside more.
Turn dining table into ping pong table during quarantine. My son loves playing ping pong and has been asking for ping pong table. This turns our barely used formal dining table/room into a fun and usable place. My son has been playing ping pong every day with my husband and my Dad. The whole family enjoys playing while in quarantine. This is the best money I have ever spent!
This was exactly what we needed for our outdoor ping pong table. The sun does a number on these nets, and this is a good quality replacement.
Bought this for my daughter’s birthday during quarantine. It has been the best money I have spent in 2 months. I would absolutely recommend it.
Very sturdy and easy to set up. Worth the price.
I had to purchase a new net as my kids lost the plastic tighteners of the original net. The cost of this net is much lower so I decided purchase it, instead of reordering the original table tennis net. It was very easy to install (literally few seconds) and was %100 compatible with the table we had.
We have a soft pine table and it clips on without denting or causing any damage. I am highly satisfied with this purchase.
Used this at my daughter's with grandchildren on small table and had a great time. Bought it for my other grandson.. age 11 to use in basement with table there. Works great on various size tables. Great quality
Perfect replacement of the original. Suggest removing it after using it outdoors away from the sun or it will deteriorate faster over time.
Ping pong! In a small apartment, your dining room table can do many things, even play ping pong. Better than video games!
This net is great! Hours of fun with the Grandchildren. Very good quality. I would recommend it for family fun. Great for all ages.
Everything about this set was solid and well made. It was set up on our dining room table right after dinner. Lots of fun.
This is simple, sturdy and works brilliantly. Super easy to set up
This is an amazing game if you have a large dining table. The net has a padded clamp so cannot scratch the table. Great fun for any age!
Net is sturdy enough to play on any table with strong grip. Paddles are worth the price of this alone. good grip, plenty of spin for the price. The balls are rated as 3 * but they are like dollar store beer pong balls. Don't misunderstand, I am happy with purchase, just need better balls. (story of my life)
Quick, easy set up with the net. Fun and versatile and allows you to play just about anywhere. It’s the next best thing to actually owning a ping pong table.
This is a clever product, easy to use and put away, and replaces a broken table tennis net arrangement that always had a problem keeping constant tension on the net. This works great.