Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This thing is pretty great. My only small complaint is that it doesn’t have a ton of torque but for cleaning tile and stuff it is fine.
Looks good,sounds good, trying my best not to use it. Trying to convince wife fits her hand better.
This product does exactly what it says. The tub and sink are so much easier to clean. I like the recharging base. I have to admit I really only use the brush attachment but I have had no issues. Bought one for my sister and she loves it too!
I typically clean my own bath tubs and showers by hand without a machine. So long as you do it often enough. Its hard work scrubbing the grout and tiles and glass. This Brush is a tool to help take the muscle out of the cleaning. I’m fairly impressed with this tool and it makes for a quicker less painful bathroom cleaning job . Nobody wants to do that job so whatever tool that helps get it done faster, is a great tool. At this price, I have to say there really isnt an excuse to not having this in your cleaning kit.
This scrubber saves me a lot of time and does a better job than using my hands alone. It’s fast, has high torque, you can really push into whatever you are cleaning. Its fully waterproof, I’ve used it under running water with no problems. The hang charger is a nice touch, this way it dries faster and without placing pressure on the bristles. Overall it’s a very good unit, I like it a lot.
Great device, powerful. it cleans well. the only thing I think can be improved is the handle. the handle is not a handle and than can be improved a bit more to work as a handle, because it fatigues. Aside that good product, I recommend.
I think this thing rocks. Powerful, recharging stand, easy. It’s great for cleaning things where I would normally just live with the dirt and growth: sink grate, sink drain, and corners where the sink meets the counter. Up next: stove grates. It’s also attractive enough to leave out by the sink.
Was very impressed with this brush! I purchased to clean our shower stall, but will use on many other items around the house. Pictures show the before and after of the corner shelf in our shower stall. No pictures of the rest of the shower stall because I’m embarrassed of how dirty it was. But the brush removed all of the orange soap scum that collected on the tiles with very little effort. Would definitely recommend.
The brush rotates at a good speed but high torque so you can really bear down on it for scrubbing soap scum from a shower base. The button is a little difficult to turn on/off which avoids acidentally turning it off during use. The packing is a convoluted plastic container that you have to cut off.
This is a very useful device! I used to scrub my tile grout the good old fashioned way, on my knees with a toothbrush, and this handheld supercharged wireless scrub has made it sooo much easier to do the same job in a fraction of the time. It also has a sponge attachment that I used to clean some stains from our driveway and in the garage. Scrubbing takes practically no effort at all, I let the speed do the work and only need to apply a little bit of pressure for the really tough jobs. Definitely a lifesaver, I most definitely recommend.
I love this brush! I literally use it everywhere! Bathtub, stove…… everywhere! It makes it so much easier to clean. One stoke over a surface is like 15 manually. Highly recommend!!!
I have three of those and gave three lady friends one too. I have an issue with enough electrical outlets and space in my old mobile home so it’s so convenient to use batteries. The handle is certainly a plus and easy to hold. I must say the battery operated ones last longer than I thought they would. Mine haven’t eaten batteries. I even travel with one since I house/pet sit and clean. You won’t be disappointed with either one of these products. They are not made of cheap plastic that you will throw away after a month. Try it you’ll like it.
It works well but some tough stains has to be soaked for a few minutes to help in the removal of really tough stains. But it beats using elbow grease. I do recommend it.