Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loving this over the 3 months I’ve had it. Great app that’s easy to learn. Thanks!
I already had BlueIris software and was looking for something inexpensive and easy to integrate to the rest of the house. This worked flawlessly. I found the IP address by looking at the leases in my home router, told BlueIris what the IP address was and the admin name and password, clicked the scan button and almost immediately the camera was showing pictures and allowed pan / tilt control and sent audio with the picture. I was able to access the configuration pages using nearly any web browser from Chrome, Firefox, Midor,i Konqueror (the last 2 are from my linux computer) to set IP addresses, bright/contrast, color saturation, audio settings and much more directly from the web page. Very nice. My only complaint is the tilt alignment is a little off. It will not look past the up vertical mark while it will look almost directly down into the base of the camera which has no usefulness at all. I don't need to look at the plastic, I would rather see the alignment look a little past the 90 degree vertical mark.
I ordered this because I needed a couple of inexpensive cameras inside the house to monitor my elder mother-in-law for falling. I work from home in a downstairs area and cannot always hear what is going on upstairs. The camera was not hard to set up and has functioned as expected or better. I am ordering a couple more to cover some missed areas in the kitchen and laundry.
This is a great product for a great price! The setup is very easy. You download the app and can control everything through your phone. Very clear pictures/videos. Good for pets to talk to while at work. Definitely buy it you won’t be disappointed!
Easy to set up when you follow the instructions. Happy with the purchase, highly recommended!
I got this camera to keep an eye on my baby when I'm not there.
Feel more released now since I can always open the iCSee to watch what's happening there!
Very easy to set up and install, the resolution of the pixels is very easy to use. I think I will introduce others to buy
I personally think it worth the money to have a product both can light up and monitor the room/front door. You can hardly tell it is a hidden camera, which is awesome! The 360-degree angle camera is a little bit skewed but it works just fine. So far so good, I probably gonna buy one more.
This bulb camera is pretty easy to install, it works great with my existing E27 socket, just like replacing a normal light bulb.
You need to keep the light switch on to keep it working, you can turn on/off the light with the app.
It was installed at the back of the house for added security. Nice lighting and the 360° angle is a plus. Just purchased another. Both were given as gifts
Highly recommended, great product. Quick shipping , easy to install. Will definitely purchase more for home use and great gifts idea.
I can check the security at any time. I think it is necessary for every family to have this kind of equipment. I will install another one in my office.
The package was new, in perfect condition any damage at all and it comes with the memory, usb and another accessory. I installed the app and it works perfectly. I'm very happy with my purchase and fully recommend the store! Very easy to follow the steps.
I cannot say enough about how happy I was to find this product. The quality is far better than I expected. Great product. Reliable, easy to set up, versatile. Great app for remotely controlling the cameras. Just fantastic!
I bought this product so that I would have security cameras in my home. It works well and gives quality video and images. One thing to note is that you need to have extra storage in order to actually record the video...