Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very very very happy with this product! really took my time to buy it or not and finally decided to buy one for my kids room. the image quality is just like any other expensive camera with great night vision, I just bought my second one few days ago and I’m planning to buy couple more.
I bought this for my living room. It's actually better than I expected it to be. The image quality is good, night vision is good too. I like the playback feature as well. The set up wasn't hard at all.
Exquisitely quick delivery! Everything was fine.
Order received in good condition. Thanks.
Love it great camera. The only difficult part was figuring out the wifi all you have to do is make sure you have a dual-band router then when selecting a wifi network you should have 2 options your 5G and 2.4Ghz (For example NETGEAR and NEATGEAR-5G) once you connect to the 2.4 wifi frequency the set up is easy following the app instructions. I also recommend buying a memory card other wise no videos will be captured only pictures......side note for where you place the view my view captures cars passing by and the downside to that is at night its sensitive to the car lights so Im notified every time a car passes by and I assume it's someone at the door but this only happens at night time and I have it set up for low on motion sensitivity besides that motion sensitivity works fine notifies me every time someone comes to the door and captures a video.
I'm a retired IT professional who uses everything from Alexa controlled lighting to bluetooth transfer between devices. So when I moved into my new apartment, I did a lot of research to find a security system that wouldn't need to have a wired connection and would send me alerts while I was away from home and this fit the bill perfectly. I'm extremely happy with my choice. There was an initial free 3 month cloud storage, but the bulb has a slot with for an sd card that I use. It doesn't rotate but who needs it!? For my purpose, I just need to know that someone is in my apartment who doesn't belong and this bulb camera does just that and once I received my alert on my phone, I just have to look at the recording and call the police or alert management. I ordered a second one to place in the light outside my apartment door which also covers the exterior entry door
I’ve had expensive cameras in the past at my businesses. I decided to go the cheaper route for my front door. This is perfect!! You can see it on your phone from anywhere. I like to use it when someone knocks on my door so I know who is there before I answer it. I am not using the cloud service because I really don’t need to. It works great during the day and at night. You will not be disappointed this is a great buy. // Just twist it in. Setup the app. Connect that to your WiFi and your done! Make sure you set the bulb on the 2G WiFi network. Doesn’t support 5G.
The camera work very good! Easy to seting, The camera have good quality imagine I recommend this seller 100%
Amazing camera ,Buy it you wont regret it , but its only for 2.4g routers!!! lots of features you get an alarm when someone enters your room and you can see the footage at the exact time you want , and you can hear what peolpe are saying , for this price the product is amazing!
Produce works fine and is as promised.
Very easy to install and set up, under 5 minutes. Picture quality good also. I think it is a very reasonable price for this product.
I am a big fan of this system. The camera is cheap and high quality, it doesn’t have a necessary subscription.
As easy for the other cameras to set up. No need to touch your wireless system. Need a smartphone to set up, like the others. Been a couple of month and no problems.
Very good product and very useful. Thank you
Love everything about this camera and its set up. It worked immediately and is still working. Sometimes it loses the connection, but I can get it back with no fuss.
For the money, this is the best pan/tilt cam on the market as far as I'm concerned!
Bought this as a gift for my mom to keep in the house to watch the dogs while we’re all at work. This works amazing, super clear picture. Totally comparable to the super expensive competitors
We got this to use for our front door. We have many other cams that are stationary, we got this one because we can pan tilt and zoom in practically all directions. We use Ispy connect to record motion and after setting the cam up on the android app it told us the ip address of the cam so that we could integrate it with our Ispy. We were able to set up the email feature and it works great. We also get motion notifications on the phone from the app. Overall very pleased with this cam. Also,we get alerts on our cell phone when it detects motion, so we default it to point at our front porch. Then when we get the alert we can talk to the person at the front door with the 2 way talk feature. Definitely worth the price.
Does what it says in description, just have to get the proper angle. Satisfied with the purchase!
This camera is awesome!!! If ur having trouble connecting to WiFi do not use 5g!!! That’s why it’s having trouble! The camera quality is great!!
OMG, the HD picture on this bulb is much better than all my other light bulbs. I would buy more but I don't need anymore, the app works great and I had no issues yet.
Works pretty well, faster response than other cameras. Good picture, easy to use.
Wanted a camera for indoors when I was away on work travel. This is great. I set it up in the living room with views of the front door and rear doors. just plug in. I downloaded the app and set up on my phone. Now when I am away I can open the camera on my phone. Nice solution for some piece of mind.
Works great for the price. You can download the app for the phone but it really only works great with the main app. I used the second app my husband has the main app.
Ok look, if I can install this, ANYONE can. I got it to keep an eye on my teenager when I have to work late. For the price, ease of use, and quality, you can’t beat this.