Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like this! It is gentle on your skin and trims unwanted hair fromeyebrows and face very well!I think a lot of woman complain about these trimmers because they assume they should shave all hair but if they done that you
Good! Charged. Turned on-works. Looks good.
I just got this and only used it once. It worked very well. After my first use I realized some the thicker hairs might need tweezed before use next time. Will take a little practice to be a pro at it but so far I’m pleased with the way it cuts and trims. I was a little skeptical but it did just what it’s advertised to do.
This item works great according to my wife. It's easy to manage and control. My wife's eyebrows has never looked better.
I even gave it a try by using it to remove unwanted hair in my nose and ears. It worked great. It's also extremely easy to clean. The given price was great and well spent
Great product! I bought two - 1 for me and 1 for my teenage daughter. She wasn’t too sure about it when she saw it but actually told me it was pretty nice. Looking to save money by letting us not having to go get our eyebrows waxed every two weeks. Now we can actually do them ourselves at home, in the car, wherever whenever. And being rechargeable we don’t have to keep buying batteries. Highly recommend.
This little instrument works exactly as described and has been a great tool in my weekly vanity care. I'm not sure why I never invested in a product like this before, but I'm happy that I eventually did. This eyebrow care tool does make my weekly brow maintenance a faster and more accurate chore. I cut down half the time needed to tame my beasts, and you can also use this device on other areas of the face. Pretty convenient! Size and weight feels good while handling, battery is reasonable, small enough to pack in a makeup bag, and rechargeable. I enjoy this product and hope this little brow shaper holds up in the test of time and use.
This was great for precision shaping/shaving. It’s loud and ugly but great for low maintenance grooming. It’s an electric shaver so it works best if you make mini circles and go over the same place a couple times so all the hairs can get into the little slots on the head of the device to get cut. With this I can skip tweezers and a blow blade.
Love this device! Got it two days ago and already used it three times, including once on my husband to remove nostril hair and ear hair. Painless, fast, works like a charm! Built-in light is amazing - wow! Light is what makes all the difference as usually it's so hard to see what you are doing. My eyebrows are looking 100% now, too - very clean, precise work! Love the charging cord that comes with the tool. I think I will get a few more as stocking stuffers for Christmas - highly recommend!!
Great product for tweezing eyebrows. it's great! Small, practical!
Looks as described, I didn't use it yet
Quality corresponds to the price. Works without problems and complaints.
At first I wasn't really getting anywhere, but once I read the instructions and used the circular motion they suggest, it was better. Not the easiest task but it gets the job done.
Satisfied with the purchase, recommend
Consistent with the description, recommend goods.
Very good, takes the hair very well. The pen very warm and light is very weak. The store sent very fast
Exact product to the description. Product identical to the tele-purchase for less expensive.
Excellent trimmer, shrubs small hairs, I recommend to everyone, USB cable works
It does what it says it will do, the only reason I give it 4 stars instead of 5 is because you do have to go over an area a few times to remove the hair if it isn’t long enough. This will definitely save you money on eyebrow waxes or threading. I suppose if you have very coarse hair this will not work well, which may be the reason for the mixed reviews. I recommend letting the hair grow in a bit for easier removal and so you don’t get ingrown hairs. I’m happy with this purchase!
The parcel went long! But I got what I wanted and expected. Works fine!
I already got the item very beautiful and it comes in good condition thanks to the store
Very good trimmer, painlessly, the instruction is attached. The store sent quickly, thanks. Recommend.
Just a Dream! Works fine and carefully! Thank you!
It’s not bad. It does work but you have to be patient. I use this product to clean my eyebrows and it works well. I love the light feature, that was a nice touch. A bit loud, but love the travel size. I stick in my purse and it just looks like a lipstick
Works well. But I thought that I would pluck and not shave, it was my fault, I read it wrong.
My goal is to allow my brows grow back. I stopped waxing and plucking them. This device allows me to clean up my brows so painless and effortless.