Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This ring light helped solve my lighting issues on Zoom meetings. I would like a longer cord but was not willing to pay more.
I like everything about this ring lamp. It's easy to assemble. I like the different degrees of light it gives off. I like to adjust the light. The height of the tripod is perfect. I took it out of the box and started to use it right away. I'm very happy about this purchase. Ring lamp is a great value and I highly recommend it. I ordered this for my cosmetics business.
This ring light is very easy to install even without reading the user manual, my daughter has already set it up and took some selfies!
Really easy set up and easy to use! Love the 3 different light settings, cool, really warm and medium warm which is my fave! On each setting the brightness can be adjusted as well! It’s perfect for a good selfie or make up tutorial or other videos!
The light is bigger than expected and has a good brightness to it. Unfortunately, the tripod is underwhelming and inadequate to hold up the light. The weight of the ring light and my phone kept causing the tripod to slip down. Overall, I still think it is worth it for the price.
Let me just say this ring gives awesome light! Just wished is was rechargeable. Other that that totally recommend this light.
So so easy to setup! I love that there are 3 different light settings...they all cast such beautiful light! We used it for a birtbday party photoshoot, and we also used it to do homecoming makeup...such good lighting!
Very easy to assemble. Great on the desk for small business owners for photos and selfies.
We got this for are little girl as she recently asked for one, didn't want to spent too much for it so opted for this one and daughter is very happy with it. Thanks!
High quality item, the LED lighting effect is very good, easy for use, also can be changed LED light colors, I love it !!!
Flexibility is ahead of all other ring light sets. Basically you can put it everywhere like the floor, desktop or handbag when you’re not using it. It’s the ultimate all-in-one of ring lights.During this pandemic,I always do a lot of videoconferencing.I face the challenge of lighting at home.So I decided to order this ring light,which is a great purchase.
Overall, I'm really happy I made this purchase. The only downside is that the legs of the tripod don't tighten up. It's more of a problem when you put your phone into it. Other than that, it does what it says and has worked well for me.
This is a nice little ring light for doing makeup or recording videos sitting down or at a table top! Also travel friendly. It’s a great size. Highly recommended!
The quality of this product is great for the price. I absolutelly satisfied with the purchase.
Not tested yet, but looks great, thanks!
We ordered this to play around with for several reasons. My daughter (9 yo) loves to play dress up and with makeup, and the lighting in her room isn't the greatest. This makes her feel fancy - like a star. We even found a mirror that will work in the cell phone holder, which is perfect. I like that this is USB-powered, and that you can adjust the intensity of your lighting. Best of all, it folds up so small; all the parts collapse down into the base, and even the cord and switch fit nice and neat around it. I think we'll get a lot of use out of this.
Really good light set up for beginners. I love this product and use it for a lot of different projects.
I bought this light to help light up my face while streaming on Twitch, and I couldn't be happier! Set-up was as simple as plugging in the USB chord into my computer and done! The three colours are great to match the rest of the light in my room, and the tripod stand is just the right height. Love the quality too, feels well made and durable. Would recommend!
This is a very good product. Basically there are a ring light, a tripod, and a phone holder. The product was made with good quality and very easy to install if you follow the manual. The light was designed to have 10 levels. And there are 3 color temperatures: white, yellow and natural. The reason why I didn’t give five stars is that when I tried to take a selfie with it since I’m wearing glasses I could see the reflections of ring light in my glasses from cellphone, which looks very funny. But it’s ok since most of the time I wear contacts. Maybe in the daytime there won’t be reflection. I definitely need to explore more. Compared to the price it is a high quality product with good design and practical functions. I recommend this item.