Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was so surprised. This is a lot bigger than I expected. I use it for cherries and pistachios. I need one to take to the office.
Got it as a gift for my friends birthday. She is obsessed. Great gift for all ages and something you never knew you needed until you get it.
I enjoyed this bowl. It’s nice an large. I don’t use the phone feature on this but I can see how one could.
I bought this sort of as a joke for my dad but he really likes it. It's very sturdy, definitely feels and looks more expensive than what I paid for it. Great item!
Bought for my co-worker and I to eat our sunflower seeds. Works great. Keeps the seeds hidden from neighbors and is easy to clean
Its ok my phone does not fit but its good for the sunflower seeds
Very clever but it doesnt grip all phones
This was a home run for pistachios. My family got shells everywhere and this solved the issue. Great product and great gift
Greatest invention since sliced bread!!!! I love eating sunflower seeds and this is perfect if you’re lounging and watching tv or something on your phone
It arrived faster than I expected and well packed. Overall quality is good. I'm satisfied with my purchase and store work.
It is so cool! I like eating sunflower seeds using this bowl. But it is perfect for any snack!
I got this mostly as a gag gift for my mother. She loves eating sunflower seeds while playing with her iPad. I was happy that her iPad mini fit because the pictures show a phone. Can’t really set it down when she has her iPad in it because it topples over but that doesn’t bother her. The only thing that really bothers me is that it was a little defective. The top piece and bottom doesn’t fit perfectly.
My husband loves pistachios, and he likes to buy the ones in shells so it takes him a little longer to enjoy them. He has a seriously strong "too much" gene, so rather than sit down with a whole bag and make himself sick, he can pour them into here and it fits many fewer nuts due to the size of the shells without him having to think about portioning. Then the bottom of the bowl houses the shells safely until next time one of us gets up and can throw them away. Very easy to pop apart and toss in the dishwasher and put back together.
Bought this as a gift for my husband, he loved it!! Easy to clean. And easy to store.
Brought it for my sister. And she loves it.
My husband loves this while working at his desk! It isn’t the greatest plastic, as it’s thin. It does the job though!