Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to use, (I have poor eyesight and I can place them appropriately on my camera lens). I haven't tried vlogging with them yet, but see where these would be awesome in the field I am in!
Ok I’m a photography enthusiast and thought hey I’ll buy this just for fun. After I’ve used it for a while I can definitely say that I have grossly underestimated its capabilities. The quality is perfect!
This product provides a good solution to those that want to step up not only their Instagram game but get different angles and FOVs for better photography
love it very cool.it take amazing photo like professtional camera .really like this lens. I wanted something that I could use to take pictures of deer in our field and things of the like and it works for that
With practice it can be put on ovine pretty fast. I use it over a case. The zoom is good. But you need a very steady hand or a tripod for clear pictures. I used it on a recent trip and got some good images with zoom, Tripod and remote clicker
l got this for my husband who loves taking pictures with his phone. He has no ability to figure out the simplist gadgets! I am not much help...but this came and he took it out of the box, clipped it on his camera, and started taking of everything! Now l have to have one for my phone!
I purchased to take photos of birds while birding. You are going to get the quality of a expensive camera lens. The lens take some practice to get the hang of, but can be very effective. Again, very pleased with the lens, especially for the price.
Tough to get it focused and usable
I like how it brings objects closer to me. It is nice it took a few minutes to focus you have to use zoom on your phone camera to bring the picture into full screen otherwise you will have a round picture. And you really need to have a steady hand or use the tripod otherwise your telephoto pics will be very shaky. It does allow you to take great photos.
Easy to attach to Android...it is simple to use and picture quality is as good as the users stability.
This concept and product is AMAZING!!! The pictures are incredible and now I'm able to get my pictures when my daughter is dancing on the 50 yard line without having to tote a huge bag and camera (if the stadium allows the bag at all).
Works great. I’m impressed! The telephoto lens brings far away photos in really close. See the pictures. The telephoto lens has a focus adjustment ring. You can also use the telephoto lens separately as a telescope when you attach the rubber eye piece.
well packaged, came quickly, despite the insert indicating that the lense won't fit on the Iphone with a case it will work with a lifeproof case.
For a Old Guy with somewhat Shaky Hands it is Hard to Use.....Wish it had a Image Stabilizer....But