Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My feet were hurting after cooking all day and when I received this in the afternoon, I figure I'll give it a quick try if I can figure out how to operate. I took it out of the packaging and figured out how to use instinctively without even reviewing the instructions book and felt relief instantly. The instruction book is good and provides clear instructions. Intensity levels are very good and start at a low intensity for a new user and can go to high level for someone who is used to EMS. Highly recommend, love the fold and store feature, very good sturdy design to out on the electronic piece. Good auto shut-off feature after some time and good safety/battery conserve feature that the machine turns off if you remove your feet.
What I love the most about this Electric foot stimulator massager - that it doesn’t take any space! It can be folded and put away on the shelf or inside drawer. Easy to start using, and easy operating different levels. It’s unlike any other foot massager, it stimulates your foot muscles, which feels strange in the beginning and then it feels nice and relaxing. Great price for this compact massager.
Was unaware there were products for feet. Works good, I think gel would help. Gonna try it out. If it works this gets better.
I am happy with this EMS electric food stimulator. It’s so easy to read the instructions and easy to use. Remote control is simple to use. It has several different levels for intensity which is the great feature. I have to stand 12 hours at work. This EMS helps relax muscles on my foot. I feel great and awesome. It worths the money
t is almost like a TENS unit for your feet. It really helps in relieving sore tired muscles. It is great because it is foldable and can be taken with you. Has different intensities to choose from, So you can pick which level is best for your pain. I would recommend using this product!
At first I could not see and feel the changes, but after the third day I could gradually feel the changes. It not only relaxes the legs but also your whole body remains soothed. You might not see anything for the first 2-3 days, but you will start seeing the notable changes after that. Definitely recommended.
Everything is fine, delivery fast, quality on top
It generates electric pulses .. feels amazing after a long day
One I got used to it, I actually started to feel the difference. So it works.
Budget from a reputable store? This is perfect!