Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I brought it because me and my family were getting mosquitoes bite so I bought this to kill them and lately it been working great and I don't hear when it kills them and that great.
good product does the job I don't have many bugs in my house but those who enter have caught them at night.
I was skeptical and now impressed. We are able to be out in the yard toward the evenings where before we'd be chased out by mosquitoes. To be fair, nothing is going to remove all bugs. However, this makes a huge difference in our ability to be out in the summer. I bought 2 for the front and rear of the house. It is completely quiet and has a cool blue light. No zap. No noise. Bugs are drawn in and sucked down into the bottom container. The container fills and needs emptied every few weeks by twisting it and just dumping it in the trash. Easy. The material is plastic but has a cool look like a decorative lantern. It can be turned off by twisting and closing the vents. We leave it on all the time as recommended.
In the last 2 weeks this product captured thousands of mosquitoes. Impossible to count, but cups of mosquitoes. A word of caution: DO NOT open first thing in the morning or inside any structure, or risk setting loose hundreds of hungry, angry mosquitoes!
Plugged it in for an hour to test it. Insect collector was full. Mosquitos and moths really like it.
I CAN’T BELIEVE HOW AMAZING THIS WORKS!!! I live in Georgia..The HOME of Every Flying Insect.. IF That wasn’t bad enough I also live on a creek… I have tried sprays, candles and professional mosquito exterminators.. ALL HAVE FAILED TERRIBLY UNTIL NOW!!!! I received this product a couple days ago and already I haven seen a 90% decrease in the bugs on my porch..I am so happy with this product it works amazing..
Overall I'm very pleased. Haven't had mosquitos for a very long. I just need to figure out a better way to supply power. I don't like running extension cords across the yard so I need to install an outdoor GFCI outlet.
This is awesome! We had a terrible bug problem since we live on a lake. This works great.
It has changed our backyard experience enormously. No longer are we swatting mosquitoes or avoiding going out near dusk. I am sad that we seem to get a lot of moths in the trap as well, but at the same time, there a lot fewer of them sneaking in anytime we open a door at night. I have recommended it to several friends already.
I have two of these and they really do a great job of making the outdoors more comfortable. Several months in, I have captured thousands of insects that would otherwise be "bugging" us while we are sitting outside.
The light attracts bugs, but bees are powerful enough to escape the fan so this is mostly knats and mosquitoes. A great invention.
This product works! I followed the directions regarding installation and can’t be more pleased with the unit. We live in tornado alley and the unit is plastic so I made a hail-screen cage in order to protect it (it’s plastic). I have removed cups of mosquitos (and some fire flies) but we can enjoy our deck during the mosquito season.
I was surprised at how well this worked! After one week of it sitting in the background doing it's thing, I checked it to see if it needed emptying. It was one third full of dead insects!
This has been amazing. I live in northeastern NC and the mosquitoes are horrendous. This has been up around 3 weeks and it has cut those buggers down to almost non-existent! I highly recommend this product.
This is a decent device for killing those pesky mosquitoes. It works and does everything as described except for one thing, the fan is quite loud and may keep some people awake at night. Had it been quieter I would have given it five stars! This is a replacement unit because the fan on the first one was defective! I received the replacement two days later.
This item is amazing... sitting on my back deck and we are no longer being attacked by any bugs. Keep in mind it works BEST at night. They need something for the daytime.