Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our cats loved rubbing up against this fish toy. first they get curious when it started flapping back and forth. A nice interactive addition to your cat toy collection!
I originally purchased this product for my 2 cats to enjoy, but to my surprise when it arrived my cats ran away from it and were afraid of it. On the bright side, my chihuahua absolutely LOVES IT! lol
This is a cool little fish out of water. I like that it is activated by a sensor when they touch it. I sprayed some liquid catnip on it for a little added fun and my little guy is loving his new toy.
The motor scared the bejesus out of my cat, but she loved the toy without the fish flopping around. I just put some catnip inside of it and she warmed up to it almost immediately (she just doesn't like how loud the motor is).
To preface this review, my cat does not typically like to play with toys— I barely had a chance to remove this toy from the packaging before my she tried to destroy it. She loves to hate this fish!
This is definitely for use as a cat toy. My cat is a little cautious but does a quick stealth attack on toys when no one expects it. So, she has checked the toy out but is waiting for that prime opportunity. But, I'm pretty positive it will come.
Will update review if possible.
I just received it so I can’t speak to charging or durability, but my cat took to it immediately! He’s currently rolling around on the ground with it (watch the video I added!!). It’s super easy to use and there’s a little pouch inside for catnip. Seems to be good quality too! Nice and soft and kinda looks like a real fish if you look quickly 😹
My cat is entranced. She plays with it all the time. It's very responsive to touch and holds a charge for a couple of days depending on how much it's activated. Worth the money to keep the little one entertained.
My cats love it and it came fully charged! Very entertaining they love the catnip. Overall happy :)
Megatron loves his fish. He carries it around with him and interacts with him. Great purchase!
But it is now my puppy's favorite toy!