Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was a surprise gift for my neighbors. They put it on their patio and really like it!
This machine works great! I wish I would of purchased the next bigger one!
It works like magic. I wish I knew about this before I spent money on other products. Costly but worth it
Bought this to help control the Mosquitos but mostly catches moths.
Let me just say I don’t leave a lot of review but this trap is AWESOME! I have had it for 3 weeks and the amount of bugs/mosquitoes it has trapped is crazy.
This thing is legit! Gets all the bugs big and small. So happy with it we bought another one for a different area.
Great product! Tiny Aedes Mosquitoes (leg biters from Asia) made me miserable in my own backyard, so I bought this. Easy to install & no more mosquitos! Even flies & moths are gone!
They are great units and work wonderfully. We have had no problems and will probably purchase a third at some time for the front of our house. We live on 7 acres surrounded by corn fields so we have plenty of bugs.
My son lives in Pennsylvania. I live in Florida. He is always calling me about the mosquitos near his home. He says that they are "so bad, that we can't even have a family dinner out on the deck.". I saw this item and told him about it. He looked at the reviews, thanked me for the suggestion, and said I should keep my money in my pocket. I said, "In my opinion, it's worth trying. You can always return it if it doesn't work, and you have 90 days to try it out." He was convinced to try it. A few days later he called to say that he received it. A few days after that, he called me asking me if I could buy him another one for the other side of the deck!
Plug it in and go.... Attracted other bugs too
Just put it out 20 minutes ago already Caught a wasp wow that's quick. really works great I Love It. Recommended to others to buy reply worth it.
Each night it’s killed about 1 cubic inch of mosquitos. I used to slather with deet if I was going to sit in my backyard at night but not anymore. Easy to set up. Awesome.
I was thinking this will work well, i putted in my livvingroom but we still had some mosquiitos even this machine was working 24/7.
My whole family has this bug zapper and I witnessed first hand how great it works.Zaps those little critters all the time!!!
The best bug fighter around no chemical or spray's
Yes, it does trap moths and flies but it does trap mosquitoes as well. We live on a farm and we do want to keep moths out of our feed. We put three of them. One in the barn, one in the shop and the third on the porch. We can go out any time of day and not get bit by mosquitoes. I don’t know why other people have a problem with it, they work wonderful.
Very effective at keeping all bugs away. Don’t need a screen porch now!
I forgot if it's pheromones or something but in a room with ten other people, I will be the only one getting bit by mosquitoes! Having spent years trying to perfect my swatting techniques against these flying ninjas of a nuisance, I've finally invested in this mosquito contraption. It's smaller in size and compact enough that I can keep it a few feer away. With the rain that we've been having, the mosquitoes will be heavy this year. This thing has proved itself for me earlier this week when one of those flying ninjas tried to suckle on my sweet blood nectar, well not this year my flying ninja! Not this year!!!
This mosquito lamp has a very interesting design. Not like most other ones that use some metal net with current to kill mosquito. This lamp has a small fan in it. When mosquito fly close to the entrance, it will be blow into the trap box. Has used this for two days, already catched two small flies. So far so good.
This works great. I catch so many mosquitos every night and hardly ever get bit inside my home anymore. It also give just the right amount of soft fan sound to block out other noise at night. I think people pay for machines that create sound like this to sleep better.
Finally I found a solution for mosquitoes 🦟 in my house, I was so tired of trying aerosol poison, and those mosquitoes bites, i just plug it in the electricity, close thr windows and turn off the light before going bed and I wake up with no mosquitoes
This thing is great. I live in Hawaii where there can be a few bugs flying around. I would try and get rid of flys everyday but since I got this I have only seen one fly in my house. I leave it on at night and in the morning I come down to a fly and mosquito free home.
Unexpectedly successful purchase! This pretty baby solved my problem with small fruit flies in my kitchen, and I am sure that we will not have problems with mosquitoes this summer! It also has a very interesting design and works quietly. Thanks
It catches mosquitoes very efficiently I have a healthy one using it and it has greatly reduced the mosquitoes in my bedroom
it’s not quiet at all but it does work pretty well and is easily to clean