Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alasheek Virtual World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This blender is awesome. I have been using it for a while and I simply love how convenient it is. I can charge it and bring it to work or leave it on my desk. Whenever I am feeling hungry and want something to drink, I can blend some fruits in it and have a smoothie. The charge lasts for a while and the blender itself is not very big in size which makes it convenient to bring around everywhere. In fact, you could even use it as a water bottle if you want. This product is a great idea and I am surprised that the idea is not more popular.
I love this portable blender, making a personal serving is great on the go. When mixing it is important to flip over before turning on, I moved it around to ensure it blended well. Easy to clean, the pieces come apart and are easy to reattach.
Of course you cannot expect a high gucci Ninja Blender here (for a ton more of money). But I actually was very surprised how well this portable blender works. Good job guys! I did Coctail mixing and smoothies , with frozen fruit and with ice cubs (the big ones out of the fridge). Wow, there is really power going on. After charging the battery via mini usb port, I did 6 different kind of mixings / blendings and it worked very well. It is easy to clean and after put together, there is no dripping or leaking what so ever so far. I am very happy with the product.
I absolutely love this little blender. It is so awesome. At first I wasn’t sure of what to expect because a lot of times when you order something going off of what the description says you are disappointed. Well honestly there is NO disappointment with this. It is great. I used fruit that I bought already packaged up for drinks m, I just cut some of the bigger pieces of fruit of and I added almond milk and it worked unbelievably great. I am going to use this quite often. It’s so easy to use, cleaning is very easy. Between making my drink and cleaning the base after use took maybe 10 minutes and none of the hassle or mess of using a regular size blender it’s awesome. I highly recommend this product.
The item look nice so far and I believe it’ll work good but overall I love the design the box came a little dented but it’s okay
Have had it a few weeks and have been very satisfied with it so far. It blends well, and it does it quickly. I have not had any issues with the battery running out too soon. It is not easy to clean, though. This is my one complaint. It's a pain to have to take off the body of it and clean the bottom part. I know you can clean it with it screwed on but if you have chunks of fruit that get stuck in the blades, you really need to be able to scrub in there. Not sure if this is something that can be fixed for future models but overall, I'm happy with this little machine. It's great for travel.